Everything you need to know about ev charger repair in the UK, written by our installation team. Search for a specific question below.
Most of them, yes. A large share of what people call a broken charger is a tripped protective device, a firmware problem or a lost connectio…
EO Charging (Juuce Limited) entered administration in April 2026. Pod bought parts of the business but has told us in writing it does not co…
To reset a Pod Point charger you switch it off and on at the RCBO on your fuse board. There is no reset button on any Solo. Unplug the cabl…
Three kinds of Ohme reset. - Power reset. Unplug the car, switch the charger off at its breaker for fifteen minutes, switch it back on. - So…
Ohme's manufacturer warranty on the Home Pro and ePod is 36 months from the date of installation, parts and labour, including on site assist…
How long the Pod Point warranty lasts depends on who fitted it. Three years as standard from installation, five for subscribers, and product…
Most repairs are priced as a diagnostic visit with the first hour of labour included, then parts on top. Common parts are inexpensive. A pro…
On paper, EO's UK terms gave one year of breakdown cover plus two years return to base, or three years full parts and labour where the charg…
No. EO Charging ended all support for the EO Mini Pro 2 on 30 November 2025: no repairs, no replacement parts, no software updates, and the…
It depends on which EO you have and where the fault is. A Mini Pro 3 with a fault in the circuit, the earthing or the connection is usually…
The lights on a Pod Point charger tell you what stage it has reached, and most colours are normal rather than a fault. Blue and pink flashi…
A red light on a Pod Point charger means the unit has tripped into safety mode. It is protection working, not proof the charger is broken.…
Red on an EO charger always means a fault. On the EO Mini, Mini Pro and Mini Pro 2 the number of short red flashes tells you which fault, fr…
A red light on an Ohme charger is an error, but not always the charger. On the units we look after, a red flashing error is most often the m…
A Pod Point charger that has gone completely dead, with no light at all, has lost its power supply. That is different from every other fault…
A charging cable stuck in a Pod Point charger is almost always a lock that has not released rather than anything jammed. Plug the cable ful…
Most EO chargers that stop working have not failed. The usual causes are a tripped breaker or isolator, a latched fault code that clears whe…
Usually one of four things, and only one of them is a broken charger. A protective device has tripped in your consumer unit. The charger has…
Most Ohme chargers reported as not working are not broken. In order of likelihood, a schedule in the app or the car is holding the charge ba…
Ohme chargers connect over a built in 4G SIM, not your Wi-Fi. They go offline when the mobile signal drops, after a firmware update, or when…
A Pod Point charger flashing green is waiting for the car to accept the charge. The charger has done its part. The usual causes are a timer…
A Pod Point charger that is not working is usually not broken. Most are a schedule holding the charge back, the car refusing it, or somethin…
A Pod Point charger will not connect to wifi in most cases because it cannot see a 2.4 GHz network. These units do not use 5 GHz at all. Th…
It depends on the model. For the EO Mini Pro 2, no. The EO Smart Home app was switched off on 30 November 2025 and the charger now runs as a…
Repair wins when the fault is in the circuit, a protective device, a contactor or a cable, which covers most faults. Replacement wins when t…
On both models pulsing blue means ready, pulsing green means the cable is in and the charger is talking to the car, solid green means chargi…
Ohme ePod lights all come from one bar above the buttons. Solid green is idle and ready. Moving green is scheduling a smart charge. Solid bl…
Red almost always means the charger has stopped and flagged a fault rather than that it is dangerous to be near. What the fault is depends o…
Around five to ten years for a well made unit, which is the figure we work to. Published estimates tend to be higher, often ten to fifteen,…
A qualified electrician can work on it. You are not tied to whoever fitted it, and the charger is not orphaned because the installer has gon…
For a short list of reasons, and most of them are not the charger giving up. Protective devices trip. Firmware updates break things that wor…
An Ohme charger only charging at 3.5 kW is, in our experience, almost always told to. In order, the car's own AC limit, the wrong vehicle pr…
An Ohme charger that keeps tripping is protection doing its job. It has a Type A 30 mA RCD with 6 mA DC detection built in, plus PEN fault d…
An Ohme charger that says Car Unplugged with the cable in cannot see the car. On an ePod it shows as solid orange. On the units we look afte…
Check the model first. An EO Mini Pro 2 lost its cloud service on 30 November 2025, so Wi-Fi no longer gives you anything and it still charg…
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