What the warranty actually said
EO’s warranty document is short and worth reading before you decide anything.
EO’s UK terms and conditions set out two levels. As standard, the manufacturer’s guarantee covered breakdown repairs for one year from purchase, plus a further two years of return to base cover. Where the charger was installed under the government grant of the day, the OLEV Electric Vehicle Homecharge Scheme or the Workplace Charging Scheme, it carried three years’ full parts and labour, with the option to buy an extension for years four and five. Most UK home EO chargers fitted between 2018 and 2022 went in under that grant, so three years is the figure most owners were sold. EO’s separate international warranty document also says three years from purchase, with the customer paying for the engineer’s visit, and a £50 a year extension.
The conditions were the usual ones, and two matter now: the charger had to be installed by an approved installer, and any repair had to be done by EO or its appointed agent. Opening the unit yourself, or having anyone else open it, voided the cover.
Check what you were given; the paperwork tells you which of those you had. In our own experience EO did honour warranty replacements on the Mini Pro 3 in early 2025. They asked for the installer, the install date, where the unit was bought and its stock number, then shipped a replacement for the installer to fit. Keep that paperwork. In practice, though, the difference no longer matters much, for the reason below.
Why it is not worth much today
Two things happened.
For the Mini Pro 2, EO announced in July 2025 that it would stop repairs, replacement parts and software updates on 30 November 2025. EO said any warranty still valid at that date would be honoured to the end of the period, and asked anyone whose cover ran beyond it to register with EO by 5 August 2025 with proof of purchase, the serial number and installer evidence. After that, EO’s own FAQ points out of warranty owners to a paid third party, Crystal Electronics, for hardware support in the UK and Ireland.
For everything EO made, the company entered administration in April 2026. A warranty is a promise by a company. When the company is in administration, that promise becomes an unsecured claim in the insolvency, which for a domestic charger owner is a polite way of saying it will not be honoured.
As of August 2026, neither Cogent Technology (which bought EO’s home charger hardware business in November 2025) nor the administrators have published anything saying they will take on warranty claims for chargers already installed, and Pod (which bought the fleet software in May 2026) has told us in writing that it does not cover the hardware. If that changes we will update this page. Do not plan around it.
The registration page trap
EO’s website is still live and still carries a warranty registration page. It will accept your details. Registering a warranty with a company in administration does not create anything you can claim on. Do not read the page still working as a sign that the cover still exists.
What you can still lean on
Your installer’s workmanship guarantee, if the installer is still trading. That covers the fitting, not the unit, but a fault in the terminations or the cable run is theirs.
Section 75 of the Consumer Credit Act, if you paid for the charger by credit card and the amount was over £100. The card provider can be jointly liable for a product that has failed. Worth a call before you spend money elsewhere.
Your energy supplier, if you bought the charger as part of a tariff or bundle. Some suppliers took on customer support for chargers they sold, and it costs nothing to ask.
A competent person scheme, if your installation certificate names one. Scheme cover is for the installation rather than the product, but it exists.
Then decide on cost
Once you accept the warranty has gone, the question becomes simple. What does the repair cost, and how old is the unit?
A recent Mini Pro 3 with a fault in the circuit rather than the charger is often a modest fix. A Mini Pro 2 with an internal fault, no parts supply and no maker is usually a replacement, and we would rather tell you that on the phone than charge you a visit to say it in person.
