An evon engineer running diagnostic tests on a wall mounted EV charger

EV charger repair,often the same day.

Send photos and we will tell you what the fault is before we travel. Some we clear remotely, which costs you nothing. Every major brand, including the ones we did not install.

Book a repair What it costs
Brands we repair

We explain what we think the fault is before we arrive. If your charger is beyond saving, we carry replacement units on the van, or we lend you a working charger while you decide.

  • How quickly can we get to you.
    4 hour arrival guarantee.
  • What does a repair cost.
    From £175 a visit.
  • If it cannot be repaired.
    Replaced from the van, or a loan charger.

One team for your charger, diagnosis to aftercare.

We have installed and managed EV chargers since 2019. Repair is not a sideline. The engineer who diagnoses your fault carries the parts, fits the fix and stands behind the work.

Book a repair 020 7101 4206
evon engineer diagnosing an EV charger fault on site with a laptop

Since 2019

Installing, managing and repairing EV chargers for homes, businesses and developments across the UK.

2,000+ Charge Points

EV chargers installed and managed, from single driveways to multi site commercial rollouts.

Every Major Brand

We repair every major brand sold in the UK, whether we installed it or not.

3 Year Warranty

Every new charger we supply and fit comes with a 3 year warranty. If it fails in that time, we come back.

Accredited to the highest standard. Every project certified to the highest industry standards from design through to commissioning, signed off in-house by our own accredited team.

Back online in four steps. From first photo to first charge, often the same day.

01

Send us photos

The charger, the consumer unit, and where the supply comes into the property. Two minutes.

A red fault light showing on the socket ring of a Rolec EV charger
02

We tell you what it is

You hear what we think the fault is before we arrive. Some of it we clear remotely, which costs you nothing.

An EV charger enclosure opened to show the internal board and breakers during fault diagnosis
03

We come out

Within 24 to 72 hours, or the same day. Diagnosis and the first hour of labour are in the price, with parts on the van.

An evon engineer in branded hi-vis wiring the internals of a Rolec EV charger on site
04

You are charging again

Repaired, or replaced from van stock the same day, or a loan charger while you decide.

A hand plugging the charging cable into a Zappi EV charger on a brick wall

Your charger could be back on today. One visit, parts on the van, and a written response time.

Book a repair 020 7101 4206

Most charger faults do not need a new charger.

Whoever fitted it, whatever the brand, we diagnose first and replace last. Logged, fixed and signed off by evon.

Book a repair visit

App or software

app.evon-diagnostics JOB 0409

Fault logged

Charger works but the app is dead. No support line answers. You cannot see charging history or start a session remotely.

Resolved · with evon

Remote diagnostics, firmware updates and account recovery. Most software faults are cleared the same day without a site visit.

Engineer · evon Signed off · same day

Tripped supply

app.evon-diagnostics JOB 0413

Fault logged

The charger died after a power cut and nobody knows which breaker feeds it. The unit shows nothing and the manual is long gone.

Resolved · with evon

We test the circuit, not just the unit. Supply faults are traced to the breaker, RCD or wiring and repaired to standard.

Engineer · evon Signed off · same day

Physical damage

app.evon-diagnostics JOB 0421

Fault logged

A cracked case, water ingress or a severed cable. The unit still powers on, so nobody is sure if it is safe to use.

Resolved · with evon

We make it safe the same visit, then repair or replace on honest advice. If a repair is not economical we say so with a fixed price.

Engineer · evon Signed off · same day

Installer gone

app.evon-diagnostics JOB 0427

Fault logged

The company that fitted the charger has stopped answering. Warranty paperwork, app access and spare parts all went with them.

Resolved · with evon

We adopt orphaned installations across every major brand. Access recovered, spares sourced and the unit brought under evon cover.

Engineer · evon Signed off · same day

Out of warranty

app.evon-diagnostics JOB 0432

Fault logged

The manufacturer wants the original installer to handle the claim. Without them the warranty is worth nothing on paper.

Resolved · with evon

Where a claim is valid we handle it with the manufacturer directly. Where it is not, you get a plain price before any work starts.

Engineer · evon Signed off · same day

Paperwork

app.evon-diagnostics JOB 0438

Fault logged

No certificates, no test records, no handover pack. Selling the property or making a claim turns into a search through old emails.

Resolved · with evon

Records rebuilt, tested and stored digitally against the site. Ready to share the day anyone asks for them.

Engineer · evon Signed off · same day

EV charging work delivered across London and the South.

A business park car park lined with protective bollards and marked bays, a typical commercial EV charging site in the UK.
Three grey isolator enclosures labelled EV Circuit 1, 2 and 3, each with a red rotary switch, mounted on a steel rail against a blockwork wall at Portland Court.
Completed Easee EV charger pedestals in landscaped parking area at The Hospice of St Francis, Berkhamsted.
EV-ON engineer wiring the internal fuses and MCBs inside a Rolec rapid charger cabinet during installation at Jockey Lane Car Park, Cranbrook.
Close up of a Jinko 435W solar panel installed on a commercial flat roof in Acton, west London.
Overhead drone view of a flat roof at Brooke House in Acton, with the aluminium mounting frame laid out and the first solar panels going down, two engineers working on the array.
Aerial view of the Fort Mount new-build development under construction in Margate, Kent, showing the rooftop terraces and Kent coast in the background.
K2 S-Dome mounting rails laid with Jinko panels ready for install on Block A roof, Old Kent Road, Southwark, London.
Sunset view of the in-roof solar array on a detached cottage in Broxted, Essex, with clay tiles being dressed around the GSE mounting trays.
Wall mounted Easee chargers beside a Visitors Only bay sign at the Purdicom offices in Wantage.
A pedestal EV charger installed outside an industrial unit beside fleet vehicles and storage tanks in the UK.
Solar PV retrofit on a residential block at Alpine Place, Cyprus Court, Colindale, delivered by EV-ON.
Close up of a black Easee smart charger mounted on a bare concrete wall in the underground car park at Portland Court, status light lit.
Two Nexblue Point 2 7kW chargers beside a white electric car in the underground car park at The Avenue, Kilburn.
A black EV charging pedestal installed in a parking bay with safety wheel stops at a residential car park in Hendon.
Completed Rolec EV charging pedestal installed in the car park with the Zeus Packaging office building at Biggleswade.
Solis solar inverter on a green-roof mounting frame in Canada Water, London, with the Canary Wharf skyline behind.
An EO Genius 2 charger with green LED active on a metal pedestal in Hollywell's office car park in St Albans.
Five Easee EV chargers installed outside the Spring Centre at The Hospice of St Francis, Berkhamsted with EV parking signage.
EV-ON Rolec 40kW rapid DC charger illuminated at night at Jockey Lane Car Park, Cranbrook, Kent.
Engineer commissioning a Landis+Gyr Inch Pro charger and RFID reader at Route One distribution centre, Acton Turville.
EV-ON engineer placing the first Jinko Tiger Neo 435W solar panels onto the K2 frame at The Mirador, Acton.
View along the charger run and steel conduit with the listed waterhouse building and car park at Hampton.
A black Easee One EV charger mounted on a honey coloured stone wall at a period home in the UK.
Two evon engineers in hi-viz setting out a charger retrofit in an underground car park at Portland Court, one marking up a column against a laser line, one working beside a parked car.
First Longi solar panels being positioned onto K2 S-Dome mounting on the 13th floor roof at Brooke House, Gunnersbury Lane, Acton.
Two EV-ON engineers in branded hi-vis preparing the K2 WallPV install on the Fort Mount rooftop terrace in Margate, Kent.
EV-ON engineers installing a Jinko Tiger Neo solar panel on the Block A upper roof at Old Kent Road, Southwark.
Detached period cottage in Broxted, Essex, showing completed in-roof solar panels flush-mounted in the red clay tile roof.
Multiple Easee 22kW chargers mounted on brick wall with galvanised conduit at Purdicom car park, Wantage.
An electrician installing cable containment and distribution switchgear for a commercial EV charging power upgrade in the UK.
An evon engineer in hi-viz routing flat busbar cable along the soffit of an underground car park at Portland Court, feeding it into a surface mounted tap off box.
GRP electrical cabinet flanked by Easee charger pedestals at The Hospice of St Francis healthcare facility in Hertfordshire.
EV-ON branded 40kW rapid DC charger newly installed at Jockey Lane Car Park, Cranbrook, Kent.
EV-ON engineer installing K2 D-Dome Xpress solar mounting rail on the Level 6 flat roof at The Mirador, Acton.
Black EV chargers mounted along a concrete wall in the underground car park at Tulip Court, Alpine Place, fed from an overhead busbar running the length of the bay.
Two Rolec dual bollard EV chargers installed beside colourful flower beds and shingle landscaping at Ashby Lodge, Hendon.
Compact Easee charger mounted flush to concrete pillar without obstructing the adjacent parking bay at Denver Court, Hendon.
An evon engineer installing a GivEnergy home battery storage unit in the hallway of a domestic property in the UK.
A black Hypervolt EV charger fitted under a window on a brick house wall next to a parked car in the UK.
A blue electric car charging at an evon branded pedestal charge point at dusk outside a heritage building.
Close up of a Jinko 435W solar panel installed on a commercial flat roof in Acton, west London.
Two Easee EV chargers mounted in the underground car park at Lincoln Court, Weybridge, beside a parked Range Rover
An evon engineer running maintenance tests on a wall mounted Easee EV charger in the underground car park at Millbrook Park, Mill Hill.
An engineer terminating conductors inside an open EV distribution board on a workbench at Portland Court, gland plate and hand tools alongside.
Legacy 3-pin style EV chargers replaced during the safety-led upgrade at The Avenue, Kilburn.
Two rows of individual resident electricity meters and isolators on plywood backboards at Wickliffe Court in Hendon, so each flat is billed for its own charging.
Row of Rolec EV charging pedestals along the warehouse wall with vehicle charging at Zeus Packaging, Biggleswade.
Horizontal directional drilling crew working on the grounds at The Hospice of St Francis in Berkhamsted, Hertfordshire.
Dual AC and rapid DC EV chargers installed at Jockey Lane Car Park public car park in Cranbrook, Kent.
Completed 18 panel East/West solar array on the Level 6 curved flat roof at The Mirador, Acton, London.
A black wall mounted EV charger fitted to the brick exterior of an industrial unit beside a car park in the UK.
Overhead busbar trunking running the length of an underground car park at Portland Court, with charger units mounted on the concrete bays below and cars parked in between.
Drone view of the near complete rooftop solar array at Brooke House in Acton, four rows of panels on ballasted frames with an engineer working at the centre.
Close-up of the Growatt MIN 2500 TL-XH hybrid inverter with IMO AC and DC isolators at Fort Mount show home, Margate, Kent.
SolaX X1-BOOST G4 inverter with DC and AC isolators in the Level 12 lift lobby, Old Kent Road, Southwark.
EV-ON engineer in branded hi-vis jacket installing an Aiko all-black solar panel on a GSE in-roof tray at a detached cottage in Broxted, Essex.
Two low-profile Easee chargers on heritage brickwork with galvanised conduit drops at Purdicom, Wantage.
A Wallbox EV charger on a post with wheel guard installed in a business car park beside parked cars in the UK.
Easee EV chargers mounted on concrete pillars with overhead Wieland busbar at Portland Court underground car park in Hendon, London.
Close view of green-roof solar panels in Canada Water, London, with The Shard and the City skyline beyond.
A dual EO Genius 2 charging pedestal with crash barrier and reserved bay sign at Hollywell's fleet depot in St Albans.
Operator running horizontal directional drilling rig to install underground cable ducts at Berkhamsted hospice grounds.
Public EV charging bays with Rolec AC and DC chargers installed at Jockey Lane Car Park, Cranbrook, Kent.
Three Landis+Gyr chargers on the warehouse wall with an electric Mercedes charging at Route One, Acton Turville.
EV-ON engineer wiring the SolarEdge SE8K three phase inverter at The Mirador, Acton, London, during commissioning.
Steel galvanised conduit routing below Easee charger backplates on the concrete perimeter wall at Hampton.
A weatherproof enclosure housing EV charging equipment, fitted to the brick wall of a period property in the UK.
Ballasted black framed solar panels across a flat commercial rooftop at Alpine Place, Colindale, with Neasden temple on the London horizon
Easee Home EV charger wall-mounted on a concrete column next to a Hyundai in an EV charging bay at Portland Court, Hendon, London.
EV-ON engineer wiring the new EV-dedicated distribution board at The Avenue, Kilburn, London.
Two Easee One EV chargers installed on a wall in the car park at Wickliffe Court residential development, Hendon.
Electrician routing SWA cables through overhead cable tray inside the Zeus Packaging warehouse, Biggleswade.
Two evon engineers carrying a solar panel across the roof at Brooke House in Acton at sunset, with completed rows behind them and the west London skyline beyond.
EV-ON engineer in branded hi-vis on the show home rooftop terrace at Fort Mount, Margate, Kent, during the wall-mounted solar PV install.
Top-down view of the completed south-facing solar PV array on the Block A upper roof at 840 Old Kent Road, Southwark.
Completed in-roof solar installation on Pages Cottage, a detached cottage in Broxted, Essex, with all-black Aiko panels flush within the clay tile roof.
Row of Easee chargers with galvanised conduit along the heritage barn wall at Purdicom, Wantage, Oxfordshire.
Commercial EV charging installation at The Hospice of St Francis Spring Centre in Berkhamsted by EV-ON
Blue electric vehicle charging on an EV-ON public rapid charger at Jockey Lane Car Park in Cranbrook, Kent.
Top-down view of Jinko Tiger Neo solar panels being installed on the East/West array at The Mirador, Acton.
Two freestanding pedestal EV chargers installed in a commercial car park beside an office building in the UK.
Back-to-back Easee EV chargers mounted on a concrete pillar serving two parking bays at Portland Court underground car park in Hendon, London.

What EV charger repair costs

No survey fee, no vague quote after the fact. You pick the response time and you know the number before we come out.

Every visit includes diagnosis and the first hour of labour.

Standard

Response24 to 72 hours

  • Diagnosis included
  • First hour labour included
  • Small parts and consumables included
  • Standard parts range carried on the van
  • Safety test and certification
  • 30 day email support
  • Loan charger at £12 a week if yours cannot be repaired
  • Replacement fitted from van stock, next available slot
£175
per visit, ex VAT
Book a repair or call 020 7101 4206

Same Day

Most popular

ResponseSame day, within 8 hours

  • Diagnosis included
  • First hour labour included
  • Small parts and consumables included
  • Premium parts range carried on the van
  • Safety test and certification
  • 3 year warranty on the work
  • Priority phone and email support
  • Loan charger free for up to 7 days if yours cannot be repaired
  • Replacement fitted from van stock, same day where stocked
£249
per visit, ex VAT
Book a repair or call 020 7101 4206

Ultimate

ResponseWithin 4 hours

  • Diagnosis included
  • First hour labour included
  • Small parts and consumables included
  • All major parts carried on the van
  • Safety test and certification
  • 3 year warranty on the work
  • 24 hour engineer hotline
  • 4 hour arrival guarantee
  • Loan charger free for up to 14 days if yours cannot be repaired
  • Replacement fitted from van stock, same day, priority
£325
per visit, ex VAT
Book a repair or call 020 7101 4206

What you might pay on top. The visit covers diagnosis, first hour labour and small parts. Failed components cost extra, a fuseboard breaker is usually £20 to £50. You approve before we fit.

What the fee covers. Attending, diagnosing and getting you charging again. Not a guaranteed fix, and we do not offer no fix, no fee. Intermittent faults sometimes need a second visit.

VAT and grants. Prices exclude VAT at 20%. No grants or reduced VAT on repair work.

Already considering a replacement?

Swapping onto a circuit that already exists is the cheaper job. We fit one of the units we carry. No second visit, no survey fee, no waiting on a delivery, and you are charging the same day. A new charger installed from scratch typically costs £962 to £1,250 once the survey, cable run and connection are counted.

Easee One home EV charger in black, angled product view

Easee One

The Scandinavian all-rounder. Compact, quietly styled, and packed with smart charging tech we fit more than any other charger.

  • WiFi
  • 4G eSIM
  • Untethered
  • App control
Works with Smart tariff compatibility Intelligent Octopus Go The UK’s most popular EV tariff. Around 8p per kWh overnight, with charging scheduled automatically for the cheapest and greenest slots. The Easee One connects to Intelligent Octopus Go as a linked device through Easee’s cloud. Reliable for everyday overnight charging.
From £1,050 £772 replaced
View charger
Ohme ePod compact home EV charger, front product view

Ohme ePod

The smart tariff specialist. Small, simple and built to charge when electricity is cheapest on tariffs like Intelligent Octopus Go.

  • Solar Boost
  • Built in SIM
  • Untethered
  • App control
Works with Smart tariff compatibility Intelligent Octopus Go The UK’s most popular EV tariff. Around 8p per kWh overnight, with charging scheduled automatically for the cheapest and greenest slots.
From £1,053 £780 replaced
View charger
Ohme Home Pro tethered home EV charger with display screen, front product view

Ohme Home Pro

The ePod with a screen and a cable. Set schedules and see charging costs on the charger itself, no phone needed.

  • Solar Boost
  • Built in SIM
  • Tethered
  • App control
Works with Smart tariff compatibility Intelligent Octopus Go The UK’s most popular EV tariff. Around 8p per kWh overnight, with charging scheduled automatically for the cheapest and greenest slots.
From £1,089 £832 replaced
View charger
Hypervolt Home 3 Pro EV charger in white with illuminated logo, front product view

Hypervolt Home 3 Pro

The design-led British charger. Slim, LED-lit and solar compatible, with one of the best apps on the market.

  • Solar compatible
  • WiFi + Ethernet
  • Tethered
  • App control
Works with Smart tariff compatibility Intelligent Octopus Go The UK’s most popular EV tariff. Around 8p per kWh overnight, with charging scheduled automatically for the cheapest and greenest slots. OVO Charge Anytime Smart charging managed through the charger, with a low off peak rate applied whenever your car charges.
From £1,179 £912 replaced
View charger
myenergi Zappi GLO home EV charger in black, product view

myenergi Zappi GLO

The new generation Zappi. Slimmer, smarter and still the benchmark for charging your car from your own solar.

  • Solar charging
  • WiFi
  • Tethered or socket
  • App control
Works with Smart tariff compatibility Intelligent Octopus Go The UK’s most popular EV tariff. Around 8p per kWh overnight, with charging scheduled automatically for the cheapest and greenest slots. OVO Charge Anytime Smart charging managed through the charger, with a low off peak rate applied whenever your car charges.
From £1,053 £779 replaced
View charger
myenergi Zappi V2 home EV charger in black with tethered cable, product view

myenergi Zappi V2

The solar classic. British made, proven on thousands of homes, and built to charge from your panels with grid modes for everyone else.

  • Solar charging
  • WiFi + Ethernet
  • Tethered or socket
Works with Smart tariff compatibility Intelligent Octopus Go The UK’s most popular EV tariff. Around 8p per kWh overnight, with charging scheduled automatically for the cheapest and greenest slots. OVO Charge Anytime Smart charging managed through the charger, with a low off peak rate applied whenever your car charges.
From £1,209 £938 replaced
View charger
Rolec EVO home EV charger in graphite with illuminated socket ring, front product view

Rolec EVO

The British workhorse. Built in Lincolnshire by one of the longest standing names in EV charging, and a favourite on our commercial installs.

  • Solar compatible
  • WiFi + Ethernet
  • Untethered
  • App control
From £981 £696 replaced
View charger
Nexblue Point 2 home EV charger in black with angular design, front product view

Nexblue Point 2

The value smart charger. Solar surplus charging, built in 4G and a five year warranty, without the premium price tag.

  • Solar compatible
  • WiFi + Ethernet
  • 4G eSIM
  • Untethered
  • App control
From £962 £675 replaced
View charger

Book a service instead

Not everything needs an emergency. A planned visit, with a written report listing what we found and what we recommend.

Book a service

£110 per socket

  • Full inspection
  • Cleaning
  • Electrical testing
  • Cable and connector check
  • Waterproofing check
  • Firmware update
  • Performance testing
  • Safety certification
  • Written report

Should you repair or
replace your charger?

Sometimes the honest answer is replace. We will tell you when that is the case rather than take the repair fee and leave you with a unit that fails again in four months.

Repair.

Most of the faults we attend are on this list. Diagnosis and the first hour of labour are in the price, and the parts travel on the van.

  • Contactors
  • Cables and connectors
  • Internal RCD faults
  • Firmware problems
  • Anything on a unit under about eight years old
Book a repair 020 7101 4206

Or take a loan charger while you decide

If you do not want one of the units we carry, or you would rather get other quotes first, we fit a loan unit before we leave. You charge tonight and take your time. Free for up to 14 days depending on your tier, then £12 a week.

Either way you have a working charger by the time we drive off.

Replace.

Sometimes the unit has genuinely reached the end. When that is the call, we say so, and we can fit one of the units we carry the same day.

  • The fault is on the main PCB board and the parts cost approaches the price of a new unit
  • The charger predates the open PEN protection rules and does not meet the current standard
  • The unit has water ingress that has already reached the electronics
  • The manufacturer has stopped supporting the model entirely and parts are no longer made
Talk to us about a replacement

The test we use is simple. If the parts needed cost more than half the price of a new charger, replacing it makes more sense than fixing it. You will be told which side of that line you are on before anything is decided.

A public EV chargepoint bollard covered with a yellow temporarily out of service bag after a fault

What happens if your installer has gone

More common than you would think, and it has caught out plenty of people who did nothing wrong.

A charger fitted under an OZEV grant between 2021 and 2023 came with a three year warranty and an installer who was supposed to support it. Some of those companies have since stopped trading. When the installer goes, the warranty route usually goes with it.

We take those on. There is no requirement that we fitted the unit, and we will not ask you to prove anything about a company that no longer exists.

Who we are not the right choice for

Worth being straight about, so you do not waste a call. If your problem sits on this list, we will say so when you ring and point you at the right door instead. The honest no costs you nothing. A wasted visit would cost you the fee.

Your charger is still under manufacturer warranty

Go to the manufacturer first. You will pay nothing and we would only be charging you for something you are entitled to free.

The fault is on your incoming supply

Power cuts, meter problems and supply faults sit with your DNO, not with us. We will tell you if that is what we find.

You are outside our area

We cover London and a wide surrounding radius. If you are beyond it, we will say so when you call rather than after.

Go deeper on any of it. Each of these is a full page rather than a paragraph, written from what we actually find when we attend rather than from a manufacturer manual.

Fault finding

Why is my EV charger not working?

Usually one of four things, and only one of them is a broken charger. A tripped protective device, a lost connection, a firmware change, or a worn connector. What you can safely check yourself, and when to stop and call somebody.

5 min read
Repair

Can you repair an EV charger?

Most of them, yes. A large share of what people call a broken charger is a tripped device, a firmware problem or a lost connection rather than a broken unit. What is fixable, what is not, and why the warranty is the first thing to check.

5 min read
Cost

How much does it cost to repair an EV charger?

Priced as a diagnostic visit plus parts, and the common parts are inexpensive. A protective device is usually £20 to £50. What makes a repair expensive, and the quoting pattern worth watching out for.

5 min read
Fault codes

What does a red light on an EV charger mean?

That the unit has detected a problem and stopped, rather than that it is dangerous. There is no industry standard for the colours, so the brand and the flash pattern both matter. What to try, and when to stop.

4 min read
Causes

Why do EV chargers fail?

Rarely because a part wore out. Protective devices trip, firmware updates break things, connections drop, and the incoming supply spikes. That last one is barely written about anywhere, and it belongs to your network operator rather than to you.

5 min read
Repair or replace

Is it worth repairing or replacing an EV charger?

Three questions settle it: what failed, does the brand still exist, and how old is the unit. The brand question ends more repairs than any technical factor. Plus the comparison most quotes leave out.

5 min read
Orphaned

Who repairs it if the installer has gone out of business?

You are not tied to whoever fitted it. Your manufacturer warranty usually survives them because it sits with the maker; the workmanship guarantee does not. What to gather before you call anybody, and what a good first visit looks like.

5 min read
Lifespan

What is the lifespan of an EV charger?

Around eight to ten years for a well made unit, which is the figure we work to. Published estimates run higher. What actually decides it, and the reason most chargers are retired before the hardware gives up.

4 min read

Eight questions covering fault finding, repair costs, red lights, and what to do when the installer has vanished.

View all repair FAQs

Your charger is one
call away from
working again.

Tell us the brand, what it is doing, and roughly where you are. We will confirm the tier, the price and the arrival window before we come out. Photos help; we will ask for them by reply.

Enter the details below and our repair team will come back the same working day.

020 7101 4206

We reply the same working day. No marketing emails.