How long the Pod Point warranty lasts
Three years as standard, running from the date of installation rather than the date you bought it, and five years if you hold the subscription.
There is an important condition attached. Three years of product and installation cover applies where Pod or its subcontractors did the installation. Where somebody else installed it, you get product cover only. That distinction matters more than it sounds, because a large share of faults on any charger are in the circuit, the termination or the earthing rather than inside the box.
Pod’s own pages do not agree on the length
Worth being straight about this rather than pretending there is one clean answer.
Depending which Pod page you read, the warranty is three years, or three plus two for subscribers, or five years when bought direct, or the “lifetime warranty” described when the subscription launched in May 2025, and an earlier version of the warranty statement listed sixty months for one model. Older Solo and Solo 3 units were sold under earlier versions of the statement again.
We are not going to resolve that for them. What we would say is this. Find the warranty statement that was current on the date your charger was installed, save a copy, and work from that one. If you are relying on a longer period that appears on a marketing page, get it confirmed in writing before you need it.
What voids it
Two exclusions catch people out, and both are worth knowing before you call anybody.
Repair by anyone other than Pod voids the warranty from that date. That includes us. So while your charger is inside its cover, do not let an independent engineer open it, including our own. Use the warranty. It is what you paid for.
Opening, moving, modifying or tampering by anyone other than Pod voids it too. Which is why moving a charger is not a job to hand to a general electrician while the cover still runs. Pod publishes prices for relocating a unit, and they are not small, but doing it another way while in warranty costs you the cover.
There is one other exclusion worth reading twice, because it is unusual. Cover excludes the charger failing to be connected to Pod’s servers. In practice that means a connectivity problem caused by your broadband is not a warranty fault.
What happens after the warranty ends
Pod does not publish an out of warranty repair service, a price list, or a spares policy that we can find. The terms of sale say a repair after the cover ends is not funded by Pod and that a quote would be provided. There is no reimbursement of third party costs unless it is authorised in advance in writing.
So after three years you are on your own, which is the honest summary and the reason this page exists.
That is where an independent engineer takes over, and it splits cleanly in two.
Faults in the circuit and the supply. A tripping breaker, a worn RCBO, a loose termination, an energy clamp that has been moved or refitted wrongly, earthing problems, voltage problems. These were never inside the manufacturer’s warranty in the first place, and they are ordinary electrical work. They are also, in our experience, where most Pod Point call outs actually end up.
Faults in the unit. A failed lock mechanism, a radio that will not hold a connection, a unit that stays dark with power confirmed at the wall.
The honest answer on old units
This is where we will say something a manufacturer will not.
Pod was one of the earliest UK manufacturers, which is a compliment to them and a problem for owners. There is a large population of old Solos still on walls, and a lot of them are now past the five to ten year working life we would expect from a charger. Units installed in 2017 or earlier cannot pair with the app at all. Hardware made before mid 2017 may not carry the neutral failure detection circuit that later units have, which is a protection difference rather than a missing feature.
On a unit of that age, out of warranty and failing, our answer is usually to replace it rather than repair it. Not because a repair is impossible, but because you would be spending money on something that has already given you its years, and the replacement will be safer, connectable, and covered again from the day it goes on.
We would rather tell you that and lose the repair than take the work and watch it fail again in six months.
Your rights do not end with the warranty
One thing worth knowing, because almost nobody mentions it.
A manufacturer warranty is not your only protection. Under the Consumer Rights Act 2015 goods have to be of satisfactory quality and last a reasonable time, and you have six years in England and Wales, five in Scotland, to bring a claim. That claim is against whoever sold you the charger, not the manufacturer.
Whether that gets you anywhere depends on the facts. What it needs is evidence, which means a written report saying what failed and why. That is what our visit produces, and it is worth having before you decide the charger is simply your problem now.
