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Why Hospitality Support Is Different
A broken charger at an office inconveniences a commuter. A broken charger at a hotel greets a guest who booked because your listing promised it, at 10pm, with 8 miles of range left. That is a refund conversation and a review, which is why the support model matters more than the hardware brochure.
The platform watches every socket continuously and flags faults as they happen, usually before the next guest arrives. Payment and app issues, the most common guest problems, go to platform support directly through the number on the charger, not through your front desk. Physical faults get an engineer under the agreement, prioritised because we know what an outage costs a listing.
What the Agreement Covers
Monitoring, remote fixes, firmware, call outs, the annual electrical inspection and the certificate your insurer wants. The annual visit checks connectors, cables, seals and signage while the engineer is there. Reports arrive written for an owner, not an electrician.
Your team’s role stays small: an eye on the bays and one number to call. We train the desk at handover, twenty minutes, mostly about what they never need to touch.
RELATED: How do hotels stop non-EVs blocking charging bays?
Budgeting It
A small fixed annual fee per socket covers the lot, and on any site running a guest tariff the margin pays it several times over. Chargers are built for a decade or more, warranties run three to five years, and a supported installation reaches those numbers. An unsupported one becomes a dead listing far sooner.
